SapanBaseDevelopers

Reply to a support request

Posts a staff reply on behalf of your company: the message is appended to the conversation, the request auto-opens and flips to awaiting-reply, and the requester is emailed via your verified sender (the email inbox channel must be enabled). Scope: support:write.

POSThttps://api.helpbento.com/v1/support-requests/{id}/reply

Authentication

AuthorizationstringheaderBearer <token>required

An API key, e.g. hb_live_… (live) or hb_test_… (test).

Path parameters

1 param
  • idstringrequired

Header parameters

1 param
  • Idempotency-Keystringlength: 0…255

    Optional idempotency key (1–255 chars). Repeating a mutating request with the same key within 24h replays the original response instead of re-executing it; a concurrent in-flight request with the same key returns 409. Use a unique key (e.g. a UUID) per logical operation so network retries are safe.

Request body

application/jsonrequired
  • messagestringrequired

    The reply body (plain text).

  • senderNamestring

    Display name shown on the conversation message (default "Support").

  • setAwaitingReplybooleandefault: true

    Flip the request to awaiting-reply after posting.

  • articleIdsarray of string

    Published help articles to attach as reference cards.

Responses

  • idstring

    The new conversation message id.

  • requestIdstring
  • emailSentboolean
Errors